It's not just a job, it's a way of life.
What separates Sonora Bank from the competition are the people inside--our team members. Our focus is to make sure that everyone who interacts with Sonora Bank has access to the best in customer service. And, we are looking for talented individuals who are passionate about helping others, hardworking and friendly to join us in our journey.
Our Commitment
At Sonora Bank, we believe in giving back to the communities where we live and work. When you join the Sonora Bank family, you will become part of a team that genuinely cares about making our communities a better place. Each year, the Sonora Bank team volunteers thousands of hours in our local communities. In addition, we are proud to provide significant funding to local organizations and charities.
Our Values
Safety of each other, our customers and the assets we are entrusted with
Integrity in how we work with each other, our customers and the communities where we operate
Diversity & Inclusion creating a culture that welcomes and respects all employees and customers and where everyone feels included
Open Work Environment that welcomes and encourages ideas and differing opinions without fear of retaliation
Customer Service that goes above and beyond to welcome customers to our Bank and treat them with respect and dignity at all times
Environment is considered, and included, in the way we conduct our business and the way we work to minimize our footprint
Explore Sonora Bank Job Opportunities
If you are looking for a place where you can make an impact, check out one of the great opportunities listed below!
Operations Manager
Location: Any
Reports to: Senior Vice President of Technology and Operations
Summary
Assist in the management and oversight of the general operations of the bank.
Essential Duties and Responsibilities
-
Manages deposit operations and operations support staff.
-
Acts as a resource for all operations and branch personnel on issues or questions pertaining to policies, procedures, compliance, and information systems.
-
Responsible for monthly call center report preparation.
-
Responsible for the creation of reports pertaining to debit card loss, call center and other various reports upon request.
-
Generates reports from Jack Henry for retention.
-
Track and coordinate debit card inventory and reordering.
-
Resolves Reg E disputes, customer refunds and reporting.
-
Conducts daily review of operations DDA account reconciliations.
-
Completes monthly IOLTA reporting to the state.
-
Manages cash management services.
-
Processes legal research request, levies, freezes, etc.
Education and Experience
-
Bachelor’s Degree required. Bachelor’s in Finance, Accounting, or Business is preferred.
-
A minimum of 5 years of bank experience is required with an emphasis in bank operations.
Preferred Skills
- Proficient in Jack Henry software, Silverlake browser, and FedLine.
- Ability to handle confidential information in a professional manner and quickly assess and prioritize.
- Must possess excellent verbal, written and interpersonal communication skills.
- Ability to coordinate with employees in multiple departments.
- This position requires the ability to multi-task while meeting deadlines and maintaining attention to detail.
- Strong knowledge of Microsoft Office products, including Word and Excel.
- Must be able to maintain effective interpersonal relationships with both internal and external customers as effective gathering and exchanging complex information is required.
- Previous management experience is highly preferred.
Work Environment
Must be able to work under pressure and exhibit good judgment in making decisions pertaining to the overall health of the Bank and its employees. Position requires extended periods of sitting and computer use. In addition, travel between branches and to customers and events is required.
Must be able to work under pressure and exhibit good judgment in making decisions pertaining to the overall health of the Bank and its employees. Position requires extended periods of sitting and computer use. In addition, travel between branches and to customers and events is required.
NOTE: This job description is not intended to be all-inclusive. An employee will also perform other reasonably-related job responsibilities as assigned by management as required. Sonora Bank reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
Ready to build your future with Sonora Bank? Send your resume and cover letter to hr@sonorabank.com.
Sonora Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. In addition to federal law requirements, Sonora Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
personal banker - Boerne, Hutto, New Braunfels, San Angelo
Location: Boerne, Hutto, New Braunfels, San Angelo
Reports to: Branch Manager
Summary
Provides a friendly atmosphere to make the customer feel at ease during the interview process for opening of new deposit accounts, completing consumer loan applications, and processing cash/deposit transactions. Provides information on all deposit accounts and consumer loan products and to cross-sell the Bank’s products.
Essential Duties and Responsibilities
- Greet customers promptly upon their arrival in the bank lobby.
- Conduct professional interactions with the customers throughout all transaction processes.
- Open new accounts (checking, savings, certificates of deposit and IRAs).
- Order checks for customers and produce temporary checks.
- Issue ATM Debit cards.
- Open safe deposit boxes and provide access to boxes for customers.
- Promptly answer phones.
- Provide customer service, answering questions about their accounts and providing research as requested.
- Helping customers with Online Banking and Mobile Banking
- Process deposits, cash checks, and change orders for customers.
- Process night drop deposits and mail deposits. Maintain records for audit.
- Sell Cashier’s Checks, Money Orders and Gift Cards.
- Balance Cash Vault daily.
- Redeem Savings Bonds.
- Prepare Compliance Audits as required for Internal Audits.
- New accounts input, (Loans, DDA, and Savings).
- Process stop payment request and input on system.
- Process wire transfer request and prepare Wire Transfer form for Wire Department.
- Customer service-answer phones, research and balancing customer accounts.
- Balance and Supply ATM weekly.
Education and Experience
-
High School diploma or equivalent.
-
Previous Teller or Personal Banker experience preferred.
-
Excellent organizational skills required.
-
Ability to communicate in a professional manner and quickly assess and prioritize customer needs when assisting customers who may be are upset or angry.
-
Excellent verbal, written and interpersonal communication skills required; including keen ability to communicate genuinely conveying respect, dignity and cheerfulness with all levels of staffing.
-
Ability to coordinate with employees across department lines.
-
Ability to use sound judgment when routing calls and providing information to callers.
-
Regular and punctual attendance is required.
-
Knowledge and use of computers and 10-key machines.
-
Ability to handle confidential information in a professional manner.
-
Completing assigned tasks within the deadline provided.
Work Environment
Qualified applicants must be able to work in a fast- paced environment and exhibit sound judgment in making decisions related to the overall health of the bank. Position requires extended periods of standing, sitting, and computer use. In addition, travel between branches and to customers and events may be required.
NOTE: This job description is not intended to be all-inclusive. An employee will also perform other reasonably-related job responsibilities as assigned by management as required. Sonora Bank reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
Ready to build your future with Sonora Bank? Send your resume and cover letter to hr@sonorabank.com.
Sonora Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. In addition to federal law requirements, Sonora Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Ready to build your future with Sonora Bank? Send your resume and cover letter to hr@sonorabank.com.
Sonora Bank Equal Employment Opportunity Statement
Sonora Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. In addition to federal law requirements, Sonora Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
sonora bank history
Our Roots Run Deep
Sonora Bank is a Texas Tradition in Banking, opening its doors in 1900 in Sonora, Texas.
Learn more about our history and vision for the future in banking.