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Explore Sonora Bank Job Opportunities
Manages all aspects of bank core system and software projects. Involved with technology acquisitions, upgrades and maintenance as it relates to the core and third-party systems. Educate bank training coordinators and other employees as needed to efficiently use existing bank software and new software that is implemented.
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Research technology solutions to address needs or create efficiencies and make recommendations.
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Review and evaluate proposals from vendors for suitability to the bank’s software systems.
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As the point of contact on assigned projects, performs a variety of duties such as: assembling, coordinating and managing review teams.
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Responds to inquiries about projects.
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Report and update the status of projects
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Assists other departments with plans, goals, objectives, policies and procedures involving current or new software.
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Coordinate installation and upgrade of bank software.
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Plan and Execute testing and implementation of bank software.
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Facilitates and troubleshoots problems associated with implementation of bank software.
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Educate employees on new software or upgrades to existing bank software.
- Provides technical and management advice and assistance to department management and personnel as it relates to bank software.
- Monitor performance and maintain the bank’s current software according to requirements.
- Troubleshoot problems with existing systems, contacting current system provider if needed.
- Assist in the creation of contingency plans in the event of network failure as it pertains to the bank’s software.
- Perform password & profile maintenance as needed in conjunction with IT department.
- Bachelor’s degree in a technical discipline or equivalent experience
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Ability to effectively communicate orally and in written form.
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Demonstrate the ability to anticipate and solve problems or resolve issues.
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Good interpersonal and organizational skills.
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Ability to work in a fast-paced environment
Must be able to work under pressure while multi-tasking. Exhibit good judgment in making decisions pertaining to the overall health of the bank and its employees. Position requires extended periods of sitting and computer use. In addition, travel between bank branches and to customers and events is required.
Provides a friendly atmosphere to make the customer feel at ease during the interview process for opening of new deposit accounts, completing consumer loan applications, and processing cash/deposit transactions. Provides information on all deposit accounts and consumer loan products and to cross-sell the Bank’s products.
- Greet customers promptly upon their arrival in the bank lobby.
- Conduct professional interactions with the customers throughout all transaction processes.
- Open new accounts (checking, savings, certificates of deposit and IRAs).
- Order checks for customers and produce temporary checks.
- Issue ATM Debit cards.
- Open safe deposit boxes and provide access to boxes for customers.
- Promptly answer phones.
- Provide customer service, answering questions about their accounts and providing research as requested.
- Helping customers with Online Banking and Mobile Banking
- Process deposits, cash checks, and change orders for customers.
- Process night drop deposits and mail deposits. Maintain records for audit.
- Sell Cashier’s Checks, Money Orders and Gift Cards.
- Balance Cash Vault daily.
- Redeem Savings Bonds.
- Prepare Compliance Audits as required for Internal Audits.
- New accounts input, (Loans, DDA, and Savings).
- Process stop payment request and input on system.
- Process wire transfer request and prepare Wire Transfer form for Wire Department.
- Customer service-answer phones, research and balancing customer accounts.
- Balance and Supply ATM weekly.
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High School diploma or equivalent.
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Previous Teller or Personal Banker experience preferred.
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Excellent organizational skills required.
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Ability to communicate in a professional manner and quickly assess and prioritize customer needs when assisting customers who may be are upset or angry.
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Excellent verbal, written and interpersonal communication skills required; including keen ability to communicate genuinely conveying respect, dignity and cheerfulness with all levels of staffing.
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Ability to coordinate with employees across department lines.
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Ability to use sound judgment when routing calls and providing information to callers.
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Regular and punctual attendance is required.
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Knowledge and use of computers and 10-key machines.
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Ability to handle confidential information in a professional manner.
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Completing assigned tasks within the deadline provided.
Qualified applicants must be able to work in a fast- paced environment and exhibit sound judgment in making decisions related to the overall health of the bank. Position requires extended periods of standing, sitting, and computer use. In addition, travel between branches and to customers and events may be required.
Ready to build your future with Sonora Bank? Send your resume and cover letter to hr@sonorabank.com.