skip to Main Content
Find Your Local Branch

Find your local Sonora Bank and Sonora Mortgage branch. A Texas tradition since 1900.

Access ID:          Forgot Password? | eBanking Demo | Enroll

Privacy Policy

Click attachments at the bottom for Privacy Notice and Account Terms and Conditions

This financial institution recognizes the importance our customers place on privacy and the security of their personal information. Our goal is to protect your personal information in every way that we interact with you, whether it’s on the telephone, in our lobby, at one of our ATMs, or on the Internet.

We think it is important for you to be informed of the policies, procedures, and security measures we have in place to safeguard your personal and confidential information. We have developed this policy to help you to understand the steps we take to protect your personal information when you utilize our Portal services.

 

Collection and Use of Information

If you are just browsing through our website, we do not request any personally identifiable customer information, nor do we collect unique identifying information about you unless you voluntarily and knowingly provide us that information, such as your email address.

In the future we may use this address to send you email notices for certain required regulatory disclosures, but only if you have previously accepted online disclosures. We may also send you emails to market our financial products and services that may be of interest to you. In addition, we may also provide you an opportunity to subscribe to a newsletter; however, we will always provide you an opportunity to opt-out of electronic disclosures and newsletters if required by law.

Service Providers hosting our website and internet banking service may collect general non-personally identifiable information that is generated electronically when you visit our website. This information is collected on our behalf simply for administrative, statistical, and security purposes so that we may provide services to you. Our Service Providers may use a “web-trend cookie” to collect some of this general information on website visitors.

The information collected electronically and through this web trend cookie includes the following:

  • The Internet address (referral site) which brought you to our web site;
  • The date and time you access our site;
  • The name and version of your web browser;
  • The Internet service provider you used when you accessed our site;
  • Your Internet Protocol (IP) address; and
  • The pages visited in our website.

Additional information about IP addresses and cookies are provided below.

 

Internet Protocol (IP) Addresses

An IP address is a number that’s automatically assigned to your computer whenever you’re on the Internet. Web servers, the computers that “serve up” Web pages, automatically identify your computer by its IP address.

When collecting information for us, our Service Providers do not link IP addresses to anything personally identifiable, which means that a user’s session will be logged, but the user remains anonymous.

Our Service Providers may use IP addresses to audit the use of our site. They can and will use IP addresses to identify a user when necessary for security purposes.

 

What is a Cookie?

A cookie is a very small text file sent by a web server and stored on your hard drive, your computer’s memory, or in your browser so that it can be read back later. Cookies cannot “read” information about you from your computer or be used to “steal” information about you; and cookies don’t carry viruses. Cookies are a basic way for a server to identify you (most cookies actually identify the computer you happen to be using at the time, not you personally). Cookies are used for many things from personalizing start up pages to facilitating online purchases. Cookies help sites recognize return visitors and they perform a very important function when you engage in secure Internet banking.

Our Service Providers utilize other cookies simply to facilitate the customization and personalization of the website. For your security, our Service Providers do not store any of your personal information in these cookies, which are further described below.

 

Other Information Collected through Portal Cookies:

When visitors register on the website and select the “Remember Me” checkbox, Our Service Providers send additional cookies to your hard drive, which enable you to customize the website and bypass the login process each time you revisit the website. These cookies are retained on your computer until you either delete them or click on the Logout link within the website. These cookies only contain a unique user identification number and do not contain or collect any personally identifiable information.

When registered users login to the website, Our Service Providers send an additional cookie called a “per-session” cookie or “server-side” cookie. This “server-side” cookie resides in the browser and is only used by our Service Providers to monitor the session by a unique identification number. This cookie is used for security purposes and you must allow your browser to accept the “server-side” cookie to use the website. The cookie is destroyed after eight hours.

When you click on advertisements on the website or at 3rd party merchants within the website, they may also send you a cookie to collect general non-personally identifiable information. You do not have to accept these cookies to use the website.

 

Disclosure of Information to Third Parties

We do not disclose any nonpublic personal information about our registered website customers or visitors to anyone, except as permitted or required by law. We must share this information with, our service provider for the website. Our Service Providers have a confidentiality agreement with us to protect your personal information to the same extent that we must do.

We do not sell any of your personal information.

In the future, we may share a portion of the aggregate customer information that we collect on the website with companies or financial institutions that perform marketing services on our behalf. We have such an agreement with our Service Providers. Our contract requires our Service Providers to protect the confidentiality of your personal information to the same extent that we must do. The disclosure of certain aggregate information to our Service Providers or other companies would only be used to help us market and/or display financial products and services that may be of particular interest to you or save you money. We will provide you an opportunity to opt-in or opt-out of such disclosure if required by law.

 

External 3rd Party Links

Our website has numerous links to other 3rd party sites. These links to external third parties are offered as a courtesy and a convenience to our customers. While using our website, you may still see our logo when visiting other 3rd party sites. A technique called “Framing” allows us to display our logo and look and feel while allowing you to browse another site at the same time. It’s important to note that while you may still see our logo and frame, any information you provide to a 3rd party is not covered by our privacy policy.

Be sure to check the privacy statements of any third party web site for information about their use of cookies and personal information they may collect. as you will be subject to their policies when you visit their sites.

If you have questions or concerns about the privacy policies and practices of these third parties, please review their websites and contact them directly. This privacy policy applies solely to information collected through our website.

 

Security

This financial institution has developed strict policies and procedures to safeguard your personal information. We restrict employee access to your sensitive personal information to a “need to know” basis. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. We educate our employees about the importance of confidentiality and customer privacy. We take appropriate disciplinary measures to enforce employee privacy responsibilities. We offer secure messaging services through our Internet Banking service. You should use the secure mail service anytime you send us sensitive personal information.

Our service providers, , have also developed security policies and procedures to protect the customer information that they must collect and maintain to help us provide website services to you over the Internet. They have developed a top-of-the line data center and security procedures to ensure that your customer information is protected within our Service Provider’s environment.

 

Privacy of Children

COPPA, the Children’s Online Privacy Protection Act, protects children under the age of 13 from the collection of personal information on the Internet.  This financial institution respects the privacy of children. We do not knowingly collect names, emails addresses, or any other personally identifiable information from children. We do not knowingly market to children nor do we knowingly allow children under 13 to utilize online banking services.

 

Privacy Updates

New product releases may require changes to our Privacy Policy. The effective date of our policy will always be clearly displayed. If we make any changes regarding the use or disclosure of your personal information, we will provide you prior notice and the opportunity to opt-out of such disclosure if required by law.

 

Questions

If you would like to know what information we have collected in connection with your use of the Portal, you can contact us by phone or email, or you can visit with us in person.

After reviewing the information, if you believe any of the information is in error, you can let us know either by phone or email, or you can or send us a letter that explains the alleged discrepancy. If the information is incorrect, we will work with you to ensure your information is promptly updated. In addition, if you believe any information that this financial institution or our Service Providers have collected about you has been used for an improper purpose; please contact us and explain your concerns in as much detail as possible so that we may take any appropriate action.

Kay Stewart NMLS#: 417045
Kay Stewart  NMLS#: 417045
Senior Vice President / Branch Manager / Lending
 

  Sonora

  (325) 387-3861

Tonya Brown
Tonya Brown NMLS#: 417039
Vice President / Assistant Branch Manager / Lending
 

  Sonora

  (325) 387-3861

Debra Sosa
Debra Sosa NMLS#: 1208765
Loan Officer
 

  Sonora

  (325) 387-3861

Stefan Dorman
Stefan Dorman NMLS#: 1585737
Loan Officer
 

  Sonora

  (325) 387-3861

Carolyn Bruha NMLS#: 417035
Carolyn Bruha NMLS#: 417035
Senior Vice President / Branch Manager / Lending
 

  Southland Branch

  (325) 947-2100

Bianca Terrazas
Bianca Terrazas NMLS#: 1214643
Loan Officer
 

  Southland Branch

  (325) 947-2100

Jessica Denis
Jessica Denis NMLS#: 1396822
Assistant Vice President / Assistant Branch Manager / Lending
 

  Southland Branch

  (325) 947-2100

Bob Pfluger NMLS#: 833021
Bob Pfluger NMLS#: 833021
Senior Vice President / Market Manager
 

  Sherwood Way Branch

  (325) 949-0099

Roxie Doty
Roxella Doty NMLS#: 1174944
Vice President / Branch Operations Manager / Lending
 

  Sherwood Way Branch

  (325) 949-0099

David Soldano
David Soldano NMLS#: 834126
Vice President / Assistant Branch Manager / Lending
 

  Sherwood Way Branch

  (325) 949-0099

Stephen Franco
Stephen Franco NMLS#: 686478
Senior Vice President / Branch Manager / Lending
 

  Sherwood Way Branch

  (325) 949-0099

Jason Kirkpatrick
Jason Kirkpatrick NMLS#: 819363
Vice President / Assistant Branch Manager / Lending
 

  Boerne

  (830) 331-9118

Sayf Jouini
Sayf Jouini NMLS#: 967525
Loan Officer
 

  Boerne

  (830) 331-9118

Jessica Godin
Jessica Godin NMLS#: 266496
Loan Officer
 

  Boerne

  (830) 331-9118

Keri Sandvig NMLS#: 686805
Keri Sandvig NMLS#: 686805
Senior Vice President / Branch Manager / Lending
 

  Boerne

  (830) 331-9118

Neal Brodbeck NMLS#: 730035
Neal Brodbeck NMLS#: 730035
Senior Vice President / Branch Manager / Lending
 

  Bulverde

  (830) 438-0416

Andi Smith NMLS#: 730041
Andi Smith NMLS#: 730041
Vice President / Assistant Branch Manager / Lending
 

  Bulverde

  (830) 438-0416

Kim Gilbert
Kim Gilbert NMLS#: 1458092
Loan Officer
 

  Bulverde

  (830) 438-0416

Back To Top